Privacy Policy

Last updated: 22 July 2026

This Privacy Policy explains how HaloGrow Health Labs UK Ltd ("we", "us", "our") collects, uses, and protects personal data when you use halogrowhealth.info, in accordance with the UK Data Protection Act 2018 and UK GDPR.

1. Information We Collect

Order Data: Full name, email address, phone number, UK delivery address, and payment confirmation reference.
Device & Usage Data: IP address, browser type, operating system, pages visited, and session duration — collected via essential cookies.
Communications: Any messages or enquiries submitted to our customer support team.

2. How We Use Your Data

Processing, confirming, and fulfilling your orders via Royal Mail.
Sending order confirmation and Royal Mail tracking notifications.
Responding to customer support and refund enquiries.
Preventing fraud and maintaining checkout security.
Complying with UK HMRC accounting and statutory obligations (minimum 6 years).

🔒 We do not sell, rent, trade, or share your personal data with third parties for marketing or advertising purposes.

3. Legal Basis (UK GDPR)

We process your personal data under the following lawful bases: performance of a contract (order fulfilment), legal obligation (UK tax and accounting law), and legitimate interests (fraud prevention and security monitoring).

4. Data Retention

Order records are retained for a minimum of 6 years in compliance with UK HMRC requirements. Support communications are retained for 2 years. Marketing consent records are retained until consent is withdrawn.

5. Data Sharing

We share your data only with: Royal Mail (delivery address for parcel fulfilment) and our payment gateway processor (order transaction reference). Both operate under strict confidentiality agreements.

6. Cookies

We use essential cookies required for shopping cart functionality and secure session management. Optional analytics cookies are only placed with your explicit consent via our cookie banner.

You may withdraw or change your cookie consent at any time using the link below.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate data.
Right to Erasure: Request deletion of your data (subject to legal retention obligations).
Right to Data Portability: Receive your data in machine-readable format.
Right to Withdraw Consent: Withdraw marketing or cookie consent at any time.
Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, email [email protected]. We will respond within 30 days as required under UK GDPR.

🍪 Manage Your Cookie Preferences

Use the buttons below to update your cookie consent at any time. Only essential cookies (required for cart and checkout functionality) will be placed if you reject non-essential cookies.

8. Contact & Complaints

HaloGrow Health Labs UK Ltd · 144 Oxford Street, London, W1D 1BS
Email: [email protected]

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.