This Shipping Policy applies to all orders placed on halogrowhealth.info and processed by HaloGrow Health Labs UK Ltd.
We deliver to all UK mainland addresses, including England, Scotland, Wales, Northern Ireland, the Channel Islands, and the Isle of Man.
Orders placed before 2:00 PM GMT on business days (Monday to Friday, excluding UK public holidays) are dispatched the same day. Orders placed after 2:00 PM or on weekends are dispatched the following business day.
📦 All orders are dispatched in plain, unmarked cardboard packaging. No product name, brand, or description appears on the exterior. Your privacy is fully protected.
📦 All orders are dispatched in plain, unmarked cardboard packaging. No product name, brand name, or contents description appears on the exterior of any parcel. Your privacy is fully protected.
All UK orders are processed through our secure checkout. We accept:
Payments are processed securely via 256-bit SSL encryption. Card details are never stored on our servers. An order confirmation email is sent immediately upon successful payment.
Once your order is dispatched, you will receive an automated email containing your Royal Mail tracking reference number. Track your parcel at royalmail.com.
📦 All orders are dispatched in plain, unmarked cardboard packaging — completely discreet. No product name, brand name, or contents description appears on the exterior. Your privacy is fully protected.
If your parcel has not arrived within 5 business days of your dispatch confirmation email, contact our team at [email protected]. We will investigate with Royal Mail and, if necessary, arrange a free replacement dispatch.
If your order arrives in damaged condition, please photograph the packaging before opening and email [email protected] within 48 hours of receipt. We will arrange an immediate free replacement.